Paris Vacation Rentals Terms and Conditions
Operator: the legal entity identified on our Legal Notice / Imprint page and in your Booking Confirmation (the "Operator").
Local management & agents: The Company may operate through local subsidiaries, affiliates, and/or appointed agents (collectively, “Management”).
Important: These Terms govern (A) your use of our website/booking platform; and (B) your Accommodation Agreement for any property advertised and booked through our platform. Where the context requires, “you/Guest” includes all members of your party.
1) Definitions
· Accommodation: The booked residential premises and included furnishings, fixtures, and amenities.
· Booking: A reservation for Accommodation for specified dates made via our website or partner platforms.
· Guest: The contracting customer named on the booking and all members of their party.
· Management: The Operator, local subsidiaries, or appointed on-site representatives/agents.
· Damage Deposit: A refundable amount charged to secure performance of your obligations and cover losses.
· Non-Refundable Rate / Policy: A rate or reservation marked non-refundable on the listing/checkout page; payment is owed and not refundable for cancellation, early departure, or no-show.
· No-Show: Failure to arrive or check in on the start date of the Booking.
· Property Rules / House Rules: Rules referenced on the listing, booking flow, arrival guide, or signage on-site, which form part of this Agreement.
2) Contract Formation & Scope
2.1 Website Terms. When you browse or use our website, you agree to these Terms as a binding contract with the Operator.
2.2 Accommodation Agreement. A legally binding Accommodation Agreement arises when: (i) you complete checkout and accept these Terms; and (ii) we issue a written Booking Confirmation. This Accommodation Agreement is between you and Management for the specific Property.
2.3 Entire Agreement. This document, together with the Booking Confirmation, House Rules, and any written addenda, is the entire agreement and supersedes prior communications. Breach of any House Rule constitutes a material breach allowing immediate termination without refund.
3) Eligibility, Identity, and KYC
3.1 Minimum age. Primary Guest must be 27+ at time of booking.
3.2 Identity & card verification. You must submit, when requested: (i) government-issued ID for all adult occupants; (ii) a selfie and/or live verification; (iii) the payment card used at booking (or masked image showing only last 4 digits) if the cardholder is not present at check-in; and (iv) any additional fraud-screening information. Failure or refusal may lead to cancellation without refund under a Non-Refundable policy.
3.3 Authorised occupants. Only registered Guests may occupy the Property. Maximum occupancy appears on the listing and in the Booking Confirmation (see §11).
4) Rates, Taxes, Fees & What’s Included
4.1 Included. Unless otherwise stated, quoted rates include: rent, standard utilities, basic linens & towels, starter toiletries, and final cleaning.
4.2 Currencies. Prices are payable in the currency specified at the time of booking.
4.3 Variable charges. We may charge for excess utility use, requested mid-stay cleaning, linen changes, consumables, or additional services.
4.4 Published fees. Indicative fees are listed in Schedule A and may be updated from time to time.
5) Payments & Security
5.1 Payment methods. Visa/Mastercard, and bank transfer (Guest bears all bank fees; payment must arrive net of charges). Personal cheques not accepted.
5.2 Fraud safeguards. If a payment is flagged for fraud/chargeback risk, you must promptly repay via an alternate method and provide verification. Non-compliance may result in cancellation consistent with §8.
5.3 Invoices. A final invoice can be provided upon request after check-out.
6) Damage Deposit
6.1 Requirement. A refundable Damage Deposit is required and must be received before access is granted. The amount will be charged to your card or paid via secure payment link.
6.2 Use of deposit. We may deduct amounts for: damage, missing items, rule violations, extra cleaning, unauthorised occupancy, unpaid fees, or late check-out (see Schedule A for typical charges). Evidence (photos/notes/invoices) will be provided upon request.
6.3 Not a rent credit. The Damage Deposit is not a credit toward rent, extensions, or other charges.
7) Non-Refundable Policy, Cancellations, Changes & No-Show
7.1 Non-Refundable bookings. If your Booking is under a Non-Refundable policy/rate, all prepayments are forfeited if you cancel for any reason, depart early, or request changes reducing the value of the stay. No refunds are due.
7.2 No-Show = Non-Refundable. No-shows are treated as cancellations under the Non-Refundable policy: 100% of the total booking price is due and retained as liquidated damages.
7.3 Flexible/other policies. Guests are provided with various policy options at booking (e.g., Flexible, Moderate, Non-Refundable). The specific cancellation and refund terms selected at booking will apply and are clearly displayed before payment.
7.4 Changes by Guest. Date or Property changes are not permitted for Non-Refundable bookings. Such reservations remain non-refundable.
7.5 Travel insurance. Guests are strongly advised to obtain travel insurance covering cancellations, interruptions, and personal liability.
8) Relocation or Cancellation by Management
8.1 Operational disruptions. If a Property becomes unavailable (e.g., essential maintenance, safety issue, building works, flood, fire, burglary, contamination, or other material event), we may relocate you to an equivalent or better Property. Where a higher-quality Property is accepted by you, an additional payment may be required based on current market rates.
9) Check-In, Check-Out & Access
9.1 Check-in window. Standard check-in from 15:00. Early check-in is subject to availability and may incur a fee.
9.2 Late check-in fees. For attended arrivals after 19:00, late check-in fees apply as listed in Schedule A. Guests must inform Management of expected arrival time at least 24 hours in advance.
9.3 Check-out. By 10:00 local time on departure date, unless otherwise agreed in writing. Unauthorised late check-out may incur one additional night at the prevailing rate (see Schedule A).
9.4 Keys & access devices. You are responsible for all keys, fobs, badges, and lockbox codes until returned. Loss or non-return may incur fees (see Schedule A). Re-keying is prohibited.
9.5 Access by Management. With reasonable notice (or without notice in emergencies), Management may enter to inspect, maintain, repair, clean, or show the Property.
10) Property Use & Behaviour
10.1 Residential use only. No business, commercial activity, on-location filming, or events (including parties, celebrations, meetings, photoshoots, or content creation implying professional use) without prior written consent.
10.2 Noise & nuisance. Respect neighbours and building rules. Quiet hours may apply. Breach may result in immediate termination without refund and charges for any fines levied by the building.
10.3 Illegal activity. Strictly prohibited. Grounds for immediate termination and notification to authorities.
10.4 Children. You are responsible for the safety and conduct of minors in your party.
10.5 No Pets. Unless expressly permitted in writing for a specific Property, no pets or animals are allowed. Breach of this rule may result in immediate termination without refund and additional cleaning fees (see Schedule A).
10.6 No Smoking or Vaping. Smoking or vaping (of any substance) inside the unit, balconies, patios, or building common areas is strictly prohibited. A €800 fee per incident applies plus remediation costs. Breach may result in termination and forfeiture of payment.
10.7 Cleanliness & waste. Maintain reasonable cleanliness, ventilate to avoid moisture/mould, and dispose of rubbish per building rules. Improper use causing blockages or damage will be charged to Guest.
10.8 Subletting & unauthorised guests. Subletting, assignment, or allowing non-registered guests to occupy the Property is strictly prohibited and constitutes a material breach resulting in immediate termination and forfeiture of all payments and deposits.
10.9 Wear and tear. Normal wear and tear may occur due to regular use by various guests. We encourage all guests to treat each Property with care and respect, as if it were their own home.
11) Occupancy Limits
11.1 Maximum occupancy. As stated on the listing and Booking Confirmation. Includes infants and children.
11.2 Unauthorised occupancy. Additional, undeclared, or rotating occupants are prohibited and may incur nightly fees, immediate termination, and/or loss of Damage Deposit (see Schedule A).
12) Condition, Maintenance & Outages
12.1 Delivery. Management delivers the Property clean and in good working order. Minor differences from photos may exist.
12.2 Reporting issues. Report defects immediately and during your stay so we can remedy within a reasonable time. Failure to report issues during the stay is deemed acceptance that standards were met (see §18 Complaints Procedure).
12.3 Utilities & services. Wi-Fi, electricity, water, and elevator services are provided by external suppliers. While rare, temporary outages may occur beyond our control. Common areas, including stairwells, may vary in condition due to cleaning or maintenance. We will always do our best to assist.
12.4 Common areas. Shared facilities and common areas are managed by building operators. Management is not responsible for their condition or access restrictions due to maintenance or cleaning.
12.5 Air conditioning (AC). Unless expressly advertised as an included amenity in your Booking Confirmation, the Property may not be equipped with air conditioning. Lack of AC where it is not advertised is not grounds for refunds or chargebacks.
12.6 Urban environment & pests. In urban settings, occasional pest sightings may occur. You must notify Management during your stay so treatment can be arranged. Such events are not grounds for refunds or chargebacks where prompt treatment is provided.
12.7 Moisture, humidity & mould. Guest must: (i) ventilate and use extraction fans; (ii) keep vents unobstructed and maintain reasonable heat/airflow; (iii) avoid indoor clothes‑drying unless using a provided dryer/dehumidifier; (iv) wipe condensation; and (v) immediately report leaks, damp or musty odours. Guest shall allow access for inspection/equipment and follow remediation instructions. Where Management acts promptly and reasonably, reports of mould/odour are not grounds for refunds or chargebacks.
13) Liability, Risk & Insurance
13.1 Guest’s property & personal risk. Guest property and personal effects are not insured by Management. You are responsible for insuring your belongings and personal liability.
13.2 Insurance requirement. Guests are required to hold personal travel insurance covering liability, health, accidents, and cancellations. Management accepts no responsibility for losses, injuries, or incidents not caused by proven negligence.
13.3 Limitation of liability. To the maximum extent permitted by law, Management is not liable for: death or injury to Guest or invitees; theft, loss, or damage to possessions; or losses arising from events beyond Management’s reasonable control, except where caused by Management’s negligence or wilful misconduct.
13.4 Force Majeure. See §21.
14) Damages, Charges & Indemnity
14.1 Guest responsibility. You are responsible for damage, loss, excessive wear, misuse, or rule breaches by you or your party/visitors. You must reimburse Management upon demand, and we may charge the card on file.
14.2 Indemnity. You agree to indemnify and hold harmless Management and Property Owner against claims, costs, fines, or liabilities arising from your breach of these Terms or applicable laws, except to the extent caused by Management’s negligence.
14.3 Post-stay discovery. Damage discovered after departure may still be charged; evidence will be provided upon request.
15) Chargebacks, Disputes & Evidence of Service
15.1 Acknowledgement of rate terms. By completing booking and ticking the acceptance box, you expressly accept the rate and cancellation policy selected at booking (Flexible, Moderate, or Non-Refundable). If a Non-Refundable rate was chosen, you acknowledge that it remains fully non-refundable under all circumstances.
15.2 Service completion. For payment dispute purposes, the accommodation service is deemed rendered when (a) the Property is made available on the arrival date; and/or (b) you check in, enter, or otherwise use any part of the stay. After check-in/entry, no refunds are due except where required by law.
15.3 No chargeback without notice. You agree not to initiate a chargeback without first submitting a written complaint to Management and allowing reasonable time to resolve (see §18). Attempting to dispute legitimate charges (e.g., Non-Refundable cancellations, no-shows, completed stays, rule-violation fees) is a breach of contract.
15.4 Evidence. You authorise us to provide payment processors with acceptance logs, KYC records, communications, door/lock logs, Wi-Fi connection logs, photos, and inspection reports demonstrating your consent, occupancy, Property condition, and service delivery.
15.5 Recovery of costs. If you initiate an unfounded chargeback, you are liable for related fees, administrative time, collection costs, and reasonable legal fees, which may be charged to the payment method on file or invoiced.
15.6 Not grounds for chargebacks (clarifications). The following, individually or together, do not constitute valid grounds for a chargeback where Management provides reasonable assistance: (a) utilities or service outages provided by third‑party suppliers or building operators (e.g., Wi‑Fi, electricity, water, heating, elevators); (b) lack of air conditioning where AC was not advertised in the listing or Booking Confirmation; (c) occasional urban pest sightings where Management is notified during the stay and prompt treatment is offered; and (d) variations in common areas due to cleaning or maintenance; (e) mould or mould odour where Guest failed to notify during the stay or where Management acted promptly to inspect and remediate.
16) Health, Safety & Security
16.1 Security. Keep doors/windows secured; do not share access codes. You are responsible for safeguarding your valuables.
16.2 Hazards. Immediately report leaks, electrical faults, gas smells, or structural concerns. In emergencies, contact local services first, then Management.
17) Entry, Inspections & Showings
17.1 Right of entry. See §9.5. You may not unreasonably refuse lawful access.
17.2 Cleaning & maintenance. Routine cleaning/maintenance may be scheduled with notice. Refusal may result in charges if it impedes safe operation or legal compliance.
18) Complaints Procedure (During Stay Only)
18.1 Report promptly. You must notify Management in writing (SMS, email, or platform message) of any issue during your stay and provide reasonable access for remedy.
18.2 Reasonable time to cure. We will act diligently to assess and resolve within a reasonable time, considering severity and external constraints.
18.3 Waiver if late. Post-departure complaints are treated as waived and not grounds for refunds or chargebacks.
19) Breach, Termination & Eviction
19.1 Grounds. Serious or repeated breaches—including unauthorised events, smoking, pets, illegal activity, nuisance, over-occupancy, or refusal of lawful access—permit immediate termination without refund.
19.2 Holdover. If you fail to vacate by check-out time/date, you may be charged two times the daily rate per day of holdover, plus any consequential losses and legal costs.
20) Subordination to Master Lease
20.1 Master lease/ownership. This Agreement is subordinate to the owner’s master lease and building rules. If the master lease terminates, we will use commercially reasonable efforts to honour or relocate your Booking per §8.
21) Force Majeure
21.1 Definition. Events beyond reasonable control including, without limitation: acts of God, war, civil unrest, terrorism, strikes, pandemics/epidemics, government restrictions, court orders, utility failures, elevator/plant breakdown, extreme weather, fire, flood, or similar.
21.2 Effect. Performance is excused for the duration of the event. Time for performance is extended accordingly. Where Accommodation becomes unavailable, §8 applies.
22) Governing Law & Jurisdiction
22.1 Single governing law. These Terms, every Booking, and any Accommodation Agreement for Properties listed on our website—regardless of Property location—are governed by Estonian law.
22.2 Jurisdiction. The courts of Estonia shall have exclusive jurisdiction over any dispute, claim, or chargeback arising out of or in connection with these Terms, any Booking, your stay, or your use of the website.
23) Privacy & Data Protection
23.1 Purpose. We process personal data to manage Bookings, verify identity, prevent fraud, fulfil stays, and comply with legal obligations.
23.2 Sharing. Data may be shared with payment processors, building managers, insurers, contractors, and authorities where lawful and necessary.
23.3 Security. We apply reasonable safeguards; no system is 100% secure. You are responsible for secure transmission of documents.
23.4 Retention. We retain data only as long as necessary for these purposes or as required by law.
23.5 Rights. Subject to law, you may access, rectify, or erase your data by contacting us (see §26).
24) Changes to These Terms
24.1 We may update these Terms at any time. The version effective at the time of Booking governs that Booking. Material changes will be posted on our website.
25) Severability & Waiver
25.1 If any provision is invalid or unenforceable, the remaining provisions remain in full force. No waiver of a breach is a waiver of any other or subsequent breach.
26) Acceptance & Electronic Signature
By completing a booking, making payment, or accessing the property, you confirm that you have read, understood, and accepted these Terms & Conditions, together with all applicable House Rules, cancellation policies, and Booking Confirmations.
Your electronic acceptance, booking confirmation, or payment submission constitutes a legally binding agreement between Guest and the Operator. Your electronic acceptance has the same legal effect as a handwritten signature.
Schedule A - Typical Additional Fees (Indicative Only)
The following table lists standard charges that may be applied in the event of rule breaches, damages, or additional services.
Actual fees may vary depending on the property, duration of stay, and local management costs.
Smoking or vaping violation: €800 + remediation.
Pet violation: €500–€800 cleaning fee.
Late check-in (attended): 19:00–21:00 €30; 21:00–23:00 €50; 23:00–00:59 €80; after 01:00 €100.
Late check-out: one extra night or €150 minimum.
Lost keys/fobs: €800 or actual replacement cost.
Lockout: €100.
Extra cleaning: from €100/hour (2-hour minimum).
Damage or missing items: actual cost + €50 admin.
Subletting/unauthorised guests: immediate termination + forfeiture.
Chargeback admin: €100–€300 + legal recovery fees.
Mail/lost property retrieval: €50 + shipping.
Early check-in: €50–€100 depending on time.
Deep cleaning (smoke/pets): €250–€1,000.
All fees may be deducted from the Damage Deposit or charged to the card on file.
Notes:
- All fees are inclusive of taxes where applicable.
- Management reserves the right to adjust or waive fees on a case-by-case basis depending on the severity, local costs, and evidence.
- Fees may be charged directly to the payment card on file or deducted from the Damage Deposit.
- For chargebacks, Management reserves the right to submit full supporting documentation, including signed terms, guest identity verification, access logs, and photographic evidence of property condition.
Final Statement
By confirming your reservation, you acknowledge and agree that:
1. You have read and understood all sections of these Terms & Conditions.
2. You accept full responsibility for your booking, including any rule violations, damages, or third-party claims arising during your stay.
Contact Us If you have any questions or concerns about these Terms, please contact us at: Email: bonjour@parisvacationsrentals.com Updated: 27 October, 2025
